Terms of Service
Last updated: November 24, 2025
These Terms of Service ("Terms") govern your access to and use of Webonlytics's web analytics platform. By using our service, you agree to be bound by these Terms.
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1. Acceptance of Terms
By accessing or using Webonlytics, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.
If you are using the service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
You must be at least 18 years old to use this service. If you are under 18, you may only use the service with the involvement of a parent or guardian.
2. Service Description
Webonlytics provides a web analytics platform that includes:
- Privacy-focused visitor tracking and analytics
- AI-powered insights and natural language queries
- Real-time dashboards and reporting
- WordPress and CMS integrations
- API access for custom implementations
- Multi-site management capabilities
Service Availability
We strive to maintain 99.9% uptime, but we do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.
3. User Accounts & Registration
3.1 Account Creation
To use our service, you must create an account by providing:
- A valid email address
- A secure password (minimum 8 characters)
- Your name or organization name
You must verify your email address before accessing the full service.
3.2 Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
- Using strong passwords and enabling two-factor authentication
We strongly recommend enabling two-factor authentication (2FA) for enhanced security.
3.3 Account Restrictions
You may not:
- Share your account credentials with others
- Create multiple accounts to circumvent restrictions
- Use automated means to create accounts
- Impersonate another person or entity
4. Acceptable Use Policy
Prohibited Activities
Violation of these policies may result in immediate account suspension or termination.
You agree NOT to:
Technical Abuse
- Attempt to hack or breach our systems
- Use automated scraping or data harvesting
- Overload our servers with excessive requests
- Reverse engineer our software
Content Violations
- Track websites with illegal content
- Collect personally identifiable information without consent
- Track children's websites without parental consent
- Violate any applicable laws or regulations
Commercial Abuse
- Resell our service without authorization
- Use the service for competing products
- Share API keys with third parties
- Exceed your plan's usage limits
Privacy Violations
- Track users without proper privacy policies
- Ignore visitor opt-out requests
- Collect sensitive personal data
- Share visitor data with third parties
API Usage Limits
API rate limits apply based on your subscription plan. Current limits are available on our Pricing Page.
Exceeding your rate limit may result in throttled requests or temporary suspension of API access. You can monitor your API usage in your dashboard.
5. Payment & Billing
5.1 Pricing Plans
Webonlytics offers multiple subscription plans to suit different needs. For current pricing, plan features, and limits, please visit our Pricing Page.
We offer:
- Multiple billing cycles (monthly and annual options)
- Free trial for new accounts (duration varies by plan)
- Flexible plan upgrades and downgrades
- Custom enterprise solutions
5.2 Payment Terms
- Billing Cycle: You will be billed in advance for each billing period
- Automatic Renewal: Subscriptions renew automatically unless cancelled
- Payment Methods: We accept major credit cards and other payment methods as shown at checkout
- Currency: Prices are displayed in your local currency when available
- Taxes: Prices may exclude VAT and other applicable taxes based on your location
5.3 Refund Policy
We offer a 30-day money-back guarantee for first-time subscribers.
Refunds are available if:
- Requested within 30 days of initial purchase
- You are not satisfied with the service
- No abuse or violation of terms occurred
No refunds for:
- Renewals after the first billing period
- Partial months or unused time
- Add-on services or upgrades
5.4 Failed Payments
If payment fails:
- We will attempt to process payment 3 times over 10 days
- Your account may be downgraded or suspended if payment continues to fail
- You will receive email notifications before any service interruption
- No data will be deleted during the grace period
6. Data Ownership & Control
Your Data Belongs to You
You retain all rights, title, and ownership of your data. We never claim ownership of your analytics data.
Your Rights:
- Export your data at any time in standard formats
- Delete your data permanently
- Control who has access to your data
- Transfer your data to another service
Our Limited License:
You grant us a limited license to process your data solely for:
- Providing and improving our service
- Generating analytics and insights for you
- Troubleshooting and customer support
- Aggregated, anonymized research (with your consent)
Data Portability:
You can export your data in JSON, CSV, or other machine-readable formats through our dashboard or API.
7. Intellectual Property Rights
Our Property
Webonlytics and all related trademarks, service marks, logos, and technology are owned by us or our licensors.
This includes:
- The Webonlytics platform and software
- AI models and algorithms
- Dashboard designs and user interfaces
- Documentation and educational content
- APIs and integration code
License to Use
We grant you a limited, non-exclusive, non-transferable license to:
- Access and use the service for your business purposes
- Use our WordPress plugin and tracking code on your websites
- Use our API according to the documentation
Restrictions
You may not:
- Copy, modify, or create derivative works of our software
- Reverse engineer or decompile our technology
- Remove copyright notices or branding
- Use our trademarks without written permission
8. Warranties, Disclaimers & Limitations
8.1 Service "As Is"
Our service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that:
- The service will be uninterrupted or error-free
- Defects will be corrected immediately
- The service will meet your specific requirements
- Analytics data will be 100% accurate
8.2 Limitation of Liability
Maximum Liability
Our total liability for any claims related to the service is limited to the amount you paid us in the 12 months before the claim.
We are not liable for:
- Indirect, incidental, special, or consequential damages
- Loss of profits, revenue, data, or business opportunities
- Damage caused by your misuse of the service
- Third-party actions or content
- Force majeure events beyond our control
8.3 Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses (including legal fees) arising from:
- Your use of the service
- Your violation of these Terms
- Your violation of any third-party rights
- Your data or content
9. Termination & Account Closure
9.1 Termination by You
You may terminate your account at any time by:
- Using the "Delete Account" feature in your dashboard
- Following our data deletion process
- Contacting our support team
Upon termination, your subscription will be cancelled, and you will not be charged for future billing periods. No refunds for unused time.
9.2 Termination by Us
We may suspend or terminate your account if:
- You violate these Terms
- Your payment fails repeatedly
- Your account poses a security risk
- You engage in abusive behavior
- Required by law or legal process
We will provide notice when possible, but may terminate immediately for serious violations.
9.3 Effect of Termination
Upon termination:
- Your access to the service will be disabled
- Your data will be retained for 30 days for recovery purposes
- After 30 days, your data will be permanently deleted
- You may export your data before account deletion
- Outstanding balances remain due
10. Governing Law & Dispute Resolution
10.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the European Union and Austria, without regard to conflict of law principles.
10.2 Dispute Resolution
Informal Resolution: Before filing a claim, please contact us at legal@webonlytics.com to attempt informal resolution.
Jurisdiction: Any disputes shall be resolved in the courts of Vienna, Austria.
EU Consumers: EU consumers maintain all rights under EU consumer protection laws.
10.3 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
11. Changes to These Terms
We may modify these Terms at any time. When we do:
- We will update the "Last updated" date at the top
- Material changes will be announced via email or dashboard notification
- Continued use of the service after changes constitutes acceptance
- If you disagree with changes, you may terminate your account
We recommend reviewing these Terms periodically to stay informed of any updates.
12. Contact Information
If you have questions about these Terms, please contact us:
Agreement to Terms
By creating an account or using Webonlytics, you acknowledge that you have read and agree to these Terms of Service and our Privacy Policy.